Nava Health & Vitality Center

STAY AWAY if you are dealing with chronic health issues. You will be exploited.I spent over $5,000 here with no relief. I came to Nava in December 2024 extremely sick with gut issues, inflammation, and possible autoimmune concerns. I stayed until August 2025 and even after that had to request they stop charging me. Overall my experience was poor testing, minimal clinical insight, poor communication, and ongoing billing issues. It added stress to an already serious health situation. The gut health program was expensive and NOT worth it. It's literally a scam. Please save your money. I went to a second provider and they later told me Nava’s GI test is not comprehensive and missed key issues they identified at a lower cost. The $199 monthly membership lacked transparency. I still spent hundreds to over $1,000 on supplements, was charged when not receiving services, and was billed after requesting cancellation. Additionally, it was hard to even take advantage of the monthly membership because most of the services were not even available in Fairfax or the machines were broken. I tried to cancel my membership a few times and it was difficult. Nearly every interaction felt like an upsell. There was no true root cause approach. Testing was limited, key markers were missed, and there was no deep investigation into gut, immune, or inflammatory issues. It seemed like a scam, imagine having 2 meetings only with a gut practitioner/ nutritionist who barely told me anything other than to buy supplements from NAVA to fix my issues. Support and communication were poor. Follow ups were inconsistent, I never received a promised doctor’s note, and no one addressed my concerns. Billing was disorganized with incorrect charges, a switch from insurance to self pay mid treatment, and repeated issues canceling my membership. I also struggled to get prescription support and was idk I need to come in for an appointment even though this prescription was simply to manage pain, and never needed labs. They refused to prescribe it, a that's when I left. It is not a safe place for people with chronic issues or pain. You can find much better care, and actual root-cause diagnoses at a fraction of the cost if you do your research. The only decent experience was a PRX treatment, but overall this felt more like a med spa than a medical clinic. I came here very sick and left with no answers, more stress, and significant financial loss. This may work for basic wellness or aesthetics, but not for complex or chronic conditions. If you want real functional medicine or root cause care, go elsewhere.

REALLY DISAPPOINTING!!! I scheduled a massage therapy for 11/20 for my mom cause when the season changes she has a difficult time with Asthma, and we were looking to try some other ways besides medication to help her. I called a few days before answered all the questions got signed to their health portal which was super lengthy and has so many questions so I was really impressed with how detailed the questions were I was even joking that one doesn’t get this many questions at the doctors. Over the phone we kind of went over the types of combinations massage she will likely get and pretty much that the massage therapist will kind of go over the best approach with her after they speak. We were told to arrive at least 10 minutes before so she can discuss about what’s going on and everything with her massage therapist, she arrived 30 minutes ahead got checked in and got a massage. no questions, no consult, just a regular massage and to use epson salt cause her body was tense, wasn’t expecting a miracle but didn’t think it would be this much of a waist either. I called immediately that day and then again a few days later but although it was a priority never heard back so I’m assuming our complaint was obviously not a priority.

This place is run more like a car dealership than a medical facility that actually cares about your health. I paid a lot of money to cure my gut health and at the last minute my doctor was switched and she was very dismissive. The entire call lasted less than 5 minutes and she was just asking basic questions to go through the motions. I was then passes along to a nutritionist because the doctors say they're the "experts" and know what they're doing. The nutritionist was completely clueless and I know more about gut issues from doing my own research than him. Waste of time and money. After the call they immediately transfer you over to a sales person that tries to upsell you on a consultation package that costs thousands of dollars and wants you to purchase a lot of unnecessary supplements. In my opinion you should AVOID THIS PLACE at all cost!

Stay away. Reordered thyroid medication and was charged on Aug 27 , today Sept 22nd, I still don't have the medication, nor do I have medication that was ordered and paid for on Aug. 20th. Was told multiple times 7-10 days is the typical turn around. I ran out several days ago. Multiple phone calls and emails (both of which are now not being answered ) have resulted in empty apologies that they switched to a new medication vendor. Nor can I get a prescription for my own pharmacy to fill. This is negligence. The new vendor also charges way more money than the previous vendor. I can not even get my labs drawn at an outside facilitD that would accept my insurance. So I am paying over $300 for labs that my insurance company would cover for under $50.00. Find a doctor you can see in person. My GLP1 was $2500 for 4 vials in December. Last month is was $2200 for 2 vials. Prices change on a whim and zero notice. I am in the process of finding a functional medicine doctor who I can see in person at least once.

Cannot say anything but incredible things about this place. They have helped to get my hormones regulated. Great advice. Angel for acupuncture is my go-to and she offers cupping. IVs are a game changer. If you’re questioning sign up for the blood work and go from there!! You won’t regret it. I promise.